This is the
privacy notice of Hydrotech Services Limited. In this document, "we", "our", or
"us" refer to Hydrotech Services Limited.
We are company
number 02903908 registered in England
Our registered
office is at Unit 19 Home Farm, Petersfield Road, Ropley, Hampshire, SO24 0EF.
1.
This is a notice to inform you of
our policy about all information that we record about you. It sets out the
conditions under which we may process any information that we collect from you,
or that you provide to us. It covers information that could identify you
(“personal information”) and information that could not. In the context of the
law and this notice, “process” means collect, store, transfer, use or otherwise
act on information.
2.
We regret that if there are one or
more points below with which you are not happy, your only recourse is to leave
our website immediately.
3.
We take seriously the protection of
your privacy and confidentiality. We understand that all visitors to our website
are entitled to know that their personal data will not be used for any purpose
unintended by them and will not accidentally fall into the hands of a third
party.
4.
We undertake to preserve the
confidentiality of all information you provide to us, and hope that you
reciprocate.
5.
Our policy complies with UK law
accordingly implemented, including that required by the EU General Data
Protection Regulation (GDPR).
6.
The law
requires us to tell you about your rights and our obligations to you in regards
to the processing and control of your personal data. We do this now, by
requesting that you read the information provided at
www.knowyourprivacyrights.org
7.
Except as set out below, we do not
share, or sell, or disclose to a third party, any information collected through
our website.
The law
requires us to determine under which of six defined bases we process different
categories of your personal information, and to notify you of the basis for each
category.
If a basis on which we process your personal information
is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall
notify you of the change and of any new basis under which we have determined
that we can continue to process your information.
When you create an account on our website, buy a product
or service from us, or otherwise agree to our terms and conditions, a contract
is formed between you and us.
In order to carry out our obligations under that contract
we must process the information you give us. Some of this information may be
personal information.
We may use it in order to:
1.1.
verify your identity for security
purposes
1.2.
sell products to you
1.3.
provide you with our services
1.4.
provide you with suggestions and
advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a
contract between us, or that you have requested we use the information before we
enter into a legal contract.
Additionally, we may aggregate this information in a
general way and use it to provide class information, for example to monitor our
performance with respect to a particular service we provide. If we use it for
this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the
contract between us ends or is terminated by either party under the terms of the
contract.
Through certain actions when otherwise there is no
contractual relationship between us, such as when you browse our website or ask
us to provide you more information about our business, including our products
and services, you provide your consent to us to process information that may be
personal information.
Wherever possible, we aim to obtain your explicit consent
to process this information, for example, by asking you to agree to our use of
cookies.
Sometimes you might give your consent implicitly, such as
when you send us a message by e-mail to which you would reasonably expect us to
reply.
Except where you have consented to our use of your
information for a specific purpose, we do not use your information in any way
that would identify you personally. We may aggregate it in a general way and use
it to provide class information, for example to monitor the performance of a
particular page on our website.
We continue to process your information on this basis
until you withdraw your consent or it can be reasonably assumed that your
consent no longer exists.
You may
withdraw your consent at any time by instructing us
info@hydrotechservices.co.uk.
However, if you do so, you may not be able to use our website further.
We may process information on the basis there is a
legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do
after having given careful consideration to:
·
whether the same objective could be
achieved through other means
·
whether processing (or not
processing) might cause you harm
·
whether you would expect us to
process your data, and whether you would, in the round, consider it reasonable
to do so
For example, we may process your data on this basis for
the purposes of:
·
record-keeping for the proper and necessary administration of our
business.
·
responding to unsolicited
communication from you to which we believe you would expect a response
·
protecting and asserting the legal
rights of any party
·
insuring
against or obtaining professional advice that is required to manage
business
risk
·
protecting your interests where we
believe we have a duty to do so
We are subject to the law like everyone else. Sometimes,
we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to
legal authorities if they so request or if they have the proper authorisation
such as a search warrant or court order.
This may include your personal information.
If you complain about any of the content on our website,
we shall investigate your complaint.
If we feel it is justified or if we believe the law
requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a
judgment as to whose right will be obstructed: yours, or that of the person who
posted the content that offends you.
If we think your complaint is vexatious or without any
basis, we shall not correspond with you about it.
If you
send us information in connection with a job application, we may keep it for up
to three years in case we decide to contact you at a later date.
If we
employ you, we collect information about you and your work from time to time
throughout the period of your employment. This information will be used only for
purposes directly relevant to your employment. After your employment has ended,
we will keep your file for six years before destroying or deleting it.
When you contact us, whether by telephone, through our
website or by e-mail, we collect the data you have given to us in order to reply
with the information you need.
We record
your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such
as your name and email address so as to be able to track our communications with
you to provide a high quality service.
When we receive a complaint, we record all the
information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may
decide to give to that other person some of the information contained in your
complaint. We do this as infrequently as possible, but it is a matter for our
sole discretion as to whether we do give information, and if we do, what that
information is.
We may also compile statistics showing information
obtained from this source to assess the level of service we provide, but not in
a way that could identify you or any other person.
We expect any affiliate or partner to agree to
reciprocate this policy.
Cookies are small text files that are placed on your
computer's hard drive by your web browser when you visit any website. They allow
information gathered on one web page to be stored until it is needed for use on
another, allowing a website to provide you with a personalised experience and
the website owner with statistics about how you use the website so that it can
be improved.
Some cookies may last for a defined period of time, such
as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you
choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software
that operates on our servers, and by software operated by third parties whose
services we use.
We use Google Analytics to analyse the use of this
website. Google Analytics generates statistical and other information about
website use by means of cookies, which are stored on users' computers. The
information generated relating to our website is used to create reports about
the use of the website. Google will store this information. Google's privacy
policy is available at: http://www.google.com/privacypolicy.html.]
If you choose not to use cookies or you prevent their use through your browser
settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
9.1.
to track how you use our website
9.2.
to record whether you have seen
specific messages we display on our website
9.3.
to keep you signed in our site
9.4.
to record your answers to surveys
and questionnaires on our site while you complete them
Requests by your web browser to our servers for web pages
and other content on our website are recorded.
We record information such as your geographical location,
your Internet service provider and your IP address. We also record information
about the software you are using to browse our website, such as the type of
computer or device and the screen resolution.
We use this information in aggregate to assess the
popularity of the webpages on our website and how we perform in providing
content to you.
If
combined with other information we know about you from previous visits, the data
possibly could be used to identify you personally, even if you are not signed in
to our website.
Re-marketing involves placing a cookie on your computer
when you browse our website in order to be able to serve to you an advert for
our products or services when you visit some other website.
We may use a third party to provide us with re-marketing
services from time to time. If so, then if you have consented to our use of
cookies, you may see advertisements for our products and services on other
websites.
Although we do not disclose your personal information to
any third party (except as set out in this notice), we sometimes receive data
that is indirectly made up from your personal information from third parties
whose services we use.
No such information is personally identifiable
to you.
Our
website is hosted in the United Kingdom
We may also use outsourced services in countries outside
the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other
country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in
the United States of America or in Australia.
We use the following safeguards with respect to data
transferred outside the European Union:
13.1.
the processor is within the
same corporate group as our business or organisation and abides by the same
binding corporate rules regarding data processing.
13.2.
the data protection clauses in
our contracts with data processors include transfer clauses written by or
approved by a supervisory authority in the European Union [, specifically that
in the country of …]
13.3.
we comply with a code of
conduct approved by a supervisory authority in the European Union [,
specifically that in the country of …]
13.4.
we are certified under an
approved certification mechanism as provided for in the GDPR
13.5.
both our organisation and the
processor are public authorities between whom there is either a legally binding
agreement or administrative arrangements approved by a supervisory authority in
the European Union relating to protection of your information
14.1.
At any time you may review or update
personally identifiable information that we hold about you, emailing us any
changes you wish to make.
14.2.
To obtain
a copy of any information that is not provided on our website you may send us a
request at info@hydrotechservices.co.uk
14.3.
After receiving the request, we will
tell you when we expect to provide you with the information, and whether we
require any fee for providing it to you.
If you
wish us to remove personally identifiable information from our website, you may
contact us at info@hydrotechservices.co.uk
This may limit the service we can provide to you.
When we receive any request to access, edit or delete
personal identifiable information we shall first take reasonable steps to verify
your identity before granting you access or otherwise taking any action. This is
important to safeguard your information.
17.1.
We do not sell products or provide
services for purchase by children, nor do we market to children.
17.2.
If you are under 18, you may use our
website only with consent from a parent or guardian
17.3.
We collect data about all
users of and visitors to these areas regardless of age, and we anticipate that
some of those users and visitors will be children.
17.4.
Such child users and visitors
will inevitably visit other parts of the site and will be subject to whatever
on-site marketing they find, wherever they visit.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your
browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so
using SSL by looking for a closed padlock symbol or other trust mark in your
browser’s URL bar or toolbar.
19.1.
If you are
not happy with our privacy policy or if have any complaint then you should tell
us by email. Our address is info@hydrotechservices.co.uk
19.2.
If a dispute is not settled then we
hope you will agree to attempt to resolve it by engaging in good faith with us
in a process of mediation or arbitration.
19.3.
If you are
in any way dissatisfied about how we process your personal information, you have
a right to lodge a complaint with the Information Commissioner's Office. This
can be done at
https://ico.org.uk/concerns/
Except as otherwise mentioned in this privacy notice, we
keep your personal information only for as long as required by us:
20.1.
to provide you with the services you
have requested;
20.2.
to comply with other law, including
for the period demanded by our tax authorities;
20.3.
to support
a claim or defence in court.
Our privacy policy has been compiled so as to comply with
the law of every country or legal jurisdiction in which we aim to do business.
If you think it fails to satisfy the law of your jurisdiction, we should like to
hear from you.
However, ultimately it is your choice as to whether you
wish to use our website.
We may update this privacy notice from time to time as
necessary. The terms that apply to you are those posted here on our website on
the day you use our website. We advise you to print a copy for your records.
If you have any
question regarding our privacy policy, please contact us
info@hydrotechservices.co.uk